How do I contact Vitex?
Vitex can help with all of your inquiries. You can send us a message via Contact Page.
- For Sales (pricing, lead time, MOQ and any other sales related requests), contact: firstname.lastname@example.org
- To send Purchase Orders, contact: email@example.com
- For Finance, contact: firstname.lastname@example.org
- Our general business, contact: email@example.com
Where is Vitex headquartered?
Vitex is located in Ridgefield Park, New Jersey, U.S.A.
What do you do?
Vitex provides fiber optic solutions to customers from Asian manufacturers. Our main products include high speed transceivers for 10G, 40G and 100G applications and fiber extenders – DVI, HDMI and USB.
Who are your customers?
Our customers come from a variety of industries. Core markets we serve are: Datacenter, Video Transport/AV, Broadcasting, Telecommunications and Medical.
Where are your products manufactured?
All our products are manufactured by high quality manufacturers in Korea, China and Taiwan. Most of our manufacturers are ISO 9001 qualified.
Can Vitex provide support in local markets?
Vitex has sales engineers located in various regions of North America. Our sales engineers can work with you to ensure that you select the correct product for your application.
How do I request an RMA?
Please send an email to firstname.lastname@example.org with information on the part number that failed and we will advise you of further steps.
What is the typical lead time?
Lead time is usually 4 weeks for Vitex products. We also keep some stock in our NJ office.
What is your shipping method?
UPS and FedEx. Shipping method can be changed based on customer’s request.
What are the payment terms and methods?
We accept credit card payment for new customers. After a few orders it can be turned to net 30 days or different payment terms. Wire transfer is available upon customer request.
Do you offer dealer discounts?
Yes. Please contact us at 201-296-0145 or email us at email@example.com