FAQ

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FAQ

Regular items have a lead time of 3-4 weeks as stated in the quotation or 1 week if items are in stock. While we do our best to meet your delivery dates, unpredictable events do happen and in that case, we will convey our best dates to you.
Buyers without any prior order history will be on payment in advance term for the first 2 transactions. Payment for the orders will be made by credit card or wire transfer.
After the first 2 transactions are satisfactorily completed, credit term should be applied and may be granted by Vitex after a review of credit references. This is typically net 30 days.
Vitex warrants to Buyer that all products are free from defects in material and workmanship for a period of two (2) years from the date of shipment. For more details, see the “Terms and Conditions” document
Please contact info@vitextech.com for quotes. For accurate pricing, specify the product item number and quantity. Vitex's quote is valid for 45 days after the issued date of the quote, unless otherwise requested/specified.
All orders are shipped FCA NJ (Incoterms 2010), unless otherwise stated on the quote and/or order acknowledgement. Shipment are sent out via Buyer's shipping account from New Jersey to Buyer's location. Refer to the Terms and Conditions for more information.
Buyer may cancel or change purchase order within seventy-two (72) hours of the initial acknowledgement of the order by Vitex as determined by the issue time of Vitex's order acknowledgement.
After the seventy-two (72) hours of the initial order acknowledgement, the entire order becomes non-cancellable and non-refundable (NCNR). Refer to the Terms and Conditions document for more details.
All products to be returned must first be approved by Vitex and must be shipped freight prepaid. No products may be returned after thirty (30) days from the date of delivery for any reason other than as provided under the applicable warranty. Returned goods may be subject to a twenty-five percent (25%) restocking fee. Refer to the Terms and Conditions document for more information.
To return products, please call Vitex at (201) 296-0145 or e-mail to support@vitextech.com to receive a Return Merchandise Authorization number ("RMA").
Re-sellers within the state of New Jersey must submit the tax exemption form to Vitex preferably before the sale. Contact info@vitextech.com for more information.